These Terms and Conditions govern your use of the Vovo customer app and related services. By creating an account, booking a ride, using wallet features, or contacting support, you agree to these terms.
Service Description
Vovo provides a technology platform that helps customers request rides, intercity trips, rental rides, parcel services, support, payments, and related services. Transportation may be provided by independent drivers or service partners.
Account Responsibilities
- You must provide accurate account, contact, pickup, and payment information.
- You are responsible for activity performed through your account and device.
- You must not share OTPs, misuse driver contact details, create fake bookings, or use the app for unlawful purposes.
- We may suspend or restrict accounts for fraud, safety concerns, non-payment, abuse, or violation of these terms.
Bookings, Fares, and Payments
- Estimated fares may vary based on route, distance, time, taxes, tolls, waiting charges, surge pricing, cancellation charges, wallet usage, or other applicable fees.
- You agree to pay all confirmed fares, charges, taxes, penalties, or fees shown in the app or generated after completion of a trip.
- Payment may be collected through cash, wallet, cards, UPI, online payment gateways, or other supported methods.
- Wallet credits, promotional offers, and referral rewards may be subject to additional validity, eligibility, and usage rules.
Cancellations and Refunds
You may cancel a booking subject to the cancellation rules shown in the app. Cancellation fees may apply when a driver has already accepted, arrived, or started the trip process. Refunds, if applicable, are processed to the original payment method or wallet based on payment provider timelines and internal review.
User Conduct and Safety
- Treat drivers, support staff, and other users respectfully.
- Do not carry prohibited, dangerous, illegal, or restricted items.
- Follow applicable traffic, safety, and local laws during rides.
- Report safety incidents immediately through the app or support page.
Driver and Third-Party Services
Drivers and third-party providers are responsible for their own conduct, vehicles, licenses, and compliance obligations. Vovo may facilitate bookings and payments but does not guarantee uninterrupted availability of drivers, routes, vehicles, prices, or arrival times.
App Availability
We may update, suspend, restrict, or discontinue parts of the service for maintenance, security, legal compliance, business reasons, or technical issues. We are not liable for losses caused by network failures, device issues, unavailable drivers, map inaccuracies, payment gateway outages, or events outside our reasonable control.
Limitation of Liability
To the maximum extent permitted by law, Vovo is not liable for indirect, incidental, special, consequential, or punitive damages. Our liability for any claim related to the service is limited to the amount paid by you for the relevant booking, unless applicable law requires otherwise.
Privacy and Data Deletion
Use of your information is described in our Privacy Policy. You can request account deletion or data deletion from the Data Deletion page.
Contact
For support or questions about these terms, contact vovorides@gmail.com.