You can request deletion of your Vovo customer account and associated personal data from this page. This page is provided for Google Play account deletion and data safety requirements.
Request account deletion
Send us a deletion request from the email address or phone number linked to your Vovo customer account.
Email deletion requestWhat to include
- Your registered mobile number.
- Your registered email address, if used in the app.
- Your full name as shown in the account.
- A clear statement that you want your customer account deleted.
Verification
For account security, we may ask you to verify ownership of the mobile number, email address, or account before processing deletion. We cannot delete an account if we cannot reasonably verify that the requester owns it.
What will be deleted
- Customer profile information that is not required for legal, tax, safety, dispute, or fraud-prevention purposes.
- Saved addresses, app preferences, notification tokens, and support identifiers where deletion is technically and legally possible.
- Personal data linked to your customer account that is no longer needed to provide the service or meet legal obligations.
What may be retained
Some information may be retained for a limited period where required for completed ride records, payment records, tax/accounting compliance, fraud prevention, safety investigations, dispute resolution, legal claims, or regulatory obligations. Retained records are restricted to the purpose for which they are kept.
Processing time
We aim to acknowledge deletion requests within 7 business days and complete verified requests within a reasonable period unless a legal, safety, payment, or dispute-related reason requires additional time.
Alternative contact
You can also contact us from the Support page or email vovorides@gmail.com.