This Privacy Policy explains how Vovo collects, uses, stores, and shares information when riders use the Vovo customer app, website, support channels, and related services.
Information We Collect
- Account information: name, mobile number, email address, profile photo, login identifiers, and authentication details.
- Ride and booking information: pickup and drop locations, saved addresses, ride type, route, fare, cancellation reason, trip status, driver details, ratings, and support history.
- Location information: approximate or precise device location when you allow location access, including location used to find nearby drivers and track active trips.
- Payment and wallet information: payment method type, wallet balance, transaction IDs, invoices, refunds, and payment gateway responses. We do not store full card numbers.
- Device and app information: device model, operating system, app version, language, notification token, crash or diagnostic data, and security signals.
- Communications: messages sent through support, help tickets, email, call records if applicable, and feedback submitted in the app.
How We Use Information
- To create and manage your account.
- To process ride bookings, parcel bookings, rental rides, intercity rides, fares, wallet transactions, cancellations, and refunds.
- To show your pickup location to assigned drivers and provide live trip updates.
- To send service notifications, OTPs, receipts, safety alerts, support updates, and promotional messages where permitted.
- To prevent fraud, enforce safety rules, debug errors, improve app performance, and comply with legal obligations.
Sharing of Information
We share only the information needed to operate the service. This may include sharing pickup/drop details and contact information with assigned drivers, sharing transaction details with payment providers, sharing notification data with cloud messaging providers, and sharing information with authorities when required by law or safety obligations.
Third-Party Services
The app may use services such as Firebase, Google Maps, payment gateways, analytics, cloud messaging, SMS/OTP providers, and crash reporting tools. These providers process data according to their own privacy practices and our service configuration.
Data Retention
We retain account, ride, payment, support, and compliance records for as long as needed to provide the service, resolve disputes, meet tax/accounting requirements, prevent fraud, and comply with law. Some data may be retained after account deletion where legally required or necessary for legitimate business records.
Your Choices and Rights
- You can update profile information in the app where supported.
- You can disable app permissions such as location or notifications in your device settings, but some features may stop working.
- You can request account deletion or data deletion from our Data Deletion page.
- You can contact support to request access, correction, or deletion of your personal information, subject to verification and legal limits.
Children's Privacy
The Vovo customer app is intended for users who can legally enter into ride booking transactions. We do not knowingly collect personal information from children without appropriate consent.
Security
We use reasonable administrative, technical, and organizational measures to protect information. No internet or mobile app service can guarantee absolute security.
Contact
For privacy questions, contact us at vovorides@gmail.com.