Use this page to contact Vovo customer support for rider account, booking, payment, wallet, safety, privacy, or Play Console review questions.
What support can help with
- Customer login, OTP, and account access issues.
- Ride booking, driver assignment, cancellation, refund, or fare questions.
- Wallet, payment gateway, transaction, receipt, or invoice issues.
- Safety reports, driver feedback, lost item reports, and support ticket follow-up.
- Privacy questions and customer account deletion requests.
Account deletion and privacy requests
To request deletion of your customer account and associated personal data, use the Data Deletion page. That page includes the information needed to verify and process your request.
Recommended details for faster support
- Your registered mobile number or email address.
- Booking ID, transaction ID, or support ticket ID if available.
- Date and approximate time of the ride or issue.
- A short description of what happened and the result you are requesting.
Response time
We aim to review customer support requests within a reasonable period. Urgent safety matters should be reported as soon as possible through the app and by contacting support directly.
Legal pages
Review our Privacy Policy, Terms and Conditions, and Data Deletion instructions for customer app policy information.